Privacy policy

PRIVACY POLICY
Last Updated: November 9, 2026

This Privacy Policy explains how the lenavero online store collects, uses, shares, retains, and protects personal information when customers visit https://lenavero.shop, purchase products, or contact customer service.

1. PERSONAL INFORMATION WE COLLECT

Depending on your interaction with our online store, information may include:

- Your name, email address, and telephone number.
- Billing and shipping addresses.
- Order information, transaction records, and purchase history.
- Customer account information where account features are available.
- Customer service messages, complaints, and return requests.
- IP addresses, device information, browser characteristics, and website activity.

Complete payment card credentials are handled by authorized payment service providers. We receive transaction details necessary to administer orders and refunds.

2. HOW WE USE YOUR INFORMATION

We may process personal information to:

- Accept payments and process orders.
- Prepare merchandise and arrange delivery.
- Send order confirmations and shipping updates.
- Handle cancellations, exchanges, returns, and refunds.
- Respond to inquiries and resolve customer complaints.
- Detect fraud and protect website security.
- Improve website functionality and the shopping experience.
- Send marketing messages where legally permitted.
- Meet applicable tax, accounting, and other legal obligations.

3. LEGAL BASES FOR PROCESSING

Where applicable privacy laws require a lawful basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND SIMILAR TECHNOLOGIES

Essential cookies may support shopping carts, secure checkout, website operation, and customer preferences.

Optional analytics, advertising, or personalization technologies may be used if they are configured on our website.

Where legally required, consent will be obtained before non-essential cookies or similar tracking technologies are activated.

Customers may manage available preferences through website privacy controls or browser settings.

5. INFORMATION SHARING

We may share necessary personal information with Shopify, authorized payment processors, fulfillment providers, delivery carriers, customer service vendors, fraud prevention services, and configured marketing or analytics partners.

Information may also be disclosed when legally required.

6. SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce infrastructure.

Shopify may process customer information to provide commerce services and for other purposes outlined in its applicable privacy notices.

More information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS

Personal information may be processed in countries outside the customer's country of residence.

Where legally required, appropriate safeguards will apply to international transfers.

8. INFORMATION SECURITY

We use reasonable technical and organizational measures designed to safeguard personal information against unauthorized access, alteration, disclosure, and loss.

No online service can guarantee absolute security.

9. DATA RETENTION

We retain information for as long as reasonably necessary to fulfill orders, provide customer service, prevent fraud, resolve disputes, maintain legally required business records, and comply with applicable obligations.

10. CUSTOMER PRIVACY RIGHTS

Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

Customers may also object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

Reasonable identity verification may be required for certain privacy requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional privacy rights where the relevant state privacy laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

UK customers may have rights under the UK GDPR and related data protection legislation.

Eligible individuals may lodge complaints with the UK Information Commissioner's Office.

13. MARKETING COMMUNICATIONS

Customers may unsubscribe from promotional emails by following the instructions in those messages or contacting customer support.

Necessary transaction-related communications may continue.

14. CHILDREN'S PRIVACY

Our online store is not directed toward children making independent purchases.

We do not knowingly collect children's personal information contrary to applicable law.

15. CHANGES TO THIS POLICY

We may revise this policy when business operations, service providers, technology, or legal requirements change.

Updated versions will be published on our website.

16. PRIVACY CONTACT

Store Name: lenavero
Website: https://lenavero.shop
Customer Service Email: nicapughnolardz@outlook.com

PUBLICATION CHECK: Add the verified legal name and authorized physical business address of the actual data controller. Confirm the store's real cookies, tracking tools, service providers, marketing activities, international transfers, retention periods, and information-sharing practices before publication.