Shipping policy
SHIPPING POLICY
Last Updated: November 9, 2026
Thank you for shopping at lenavero. This Shipping Policy explains our order processing schedule, shipping charges, estimated transit periods, tracking assistance, and procedures for delayed or missing packages.
1. ORDER PROCESSING TIME
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Order handling may include payment verification, product preparation, packaging, and transfer to a delivery carrier.
2. ESTIMATED SHIPPING TRANSIT
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to the transit estimate.
Delivery dates are estimates, not guaranteed arrival dates. Customs procedures, carrier interruptions, weather conditions, public holidays, and other circumstances may affect arrival.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available shipping destinations will be displayed at checkout.
4. SHIPPING FEES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For orders with merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.
No undisclosed shipping charges will be imposed after checkout.
5. TAXES, CUSTOMS, AND IMPORT DUTIES
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total displayed at checkout.
Where necessary, the seller will arrange or cover these charges.
Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.
6. ORDER TRACKING
Tracking details may become available after dispatch.
To request an available tracking number or shipment update, email nicapughnolardz@outlook.com with your order number and the email address used at checkout.
Our customer service team will assist with available tracking information.
7. SHIPPING DELAYS
Customs inspections, carrier disruptions, severe weather, public holidays, or inaccurate shipping details may delay delivery.
If your order is overdue, please contact our customer service team.
For UK purchases, the extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory consumer remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost in transit, email nicapughnolardz@outlook.com with your order information.
We will investigate with the carrier and arrange a replacement at no additional cost or an appropriate refund in accordance with applicable consumer protection laws.
9. SHIPPING ADDRESS CORRECTIONS
Please verify your delivery address before completing checkout.
Contact us promptly if a correction is necessary. Address changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping charge will be imposed solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: lenavero
Website: https://lenavero.shop
Customer Service Email: nicapughnolardz@outlook.com