Terms of service

TERMS OF SERVICE
Last Updated: November 9, 2026

Welcome to lenavero. These Terms of Service govern access to https://lenavero.shop and purchases made through our online store, subject to mandatory consumer protection laws.

1. ELIGIBILITY

Customers must have the legal capacity to purchase goods or appropriate permission from a parent or guardian.

Website use must comply with applicable laws.

2. PRODUCT INFORMATION

We make reasonable efforts to present accurate product descriptions, photographs, prices, and availability details.

Minor differences in appearance may result from screen settings or ordinary manufacturing variations.

3. ORDER PLACEMENT AND ACCEPTANCE

Submitting an order constitutes an offer to purchase.

An automated order confirmation acknowledges receipt but does not necessarily establish final acceptance.

We may verify payment, product availability, and delivery eligibility before fulfilling an order.

If a paid order cannot be fulfilled, an appropriate refund will be issued.

4. PRICES AND PAYMENT

Product prices and applicable checkout charges will be disclosed before payment confirmation.

Customers must provide accurate billing information and use authorized payment methods.

Genuine pricing errors will be handled in accordance with applicable consumer protection laws.

5. ORDER PROCESSING AND DELIVERY

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch, in addition to the order processing period.

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

Please review our Shipping Policy before completing a purchase.

Mandatory consumer remedies for delayed or undelivered goods remain unaffected.

6. TAXES AND IMPORT CHARGES

Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.

Customers will not be required to pay additional import duties or delivery-related taxes beyond the total disclosed at checkout.

7. RETURNS AND REFUNDS

Eligible merchandise may be returned within 30 calendar days after delivery using our authorized free return process.

Approved refunds are issued to the original payment method and typically appear in the customer's account within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Please consult our Return and Refund Policy for further details.

8. ACCEPTABLE WEBSITE USE

Customers must provide accurate payment, billing, contact, and shipping information.

Fraudulent purchases, malicious software, unauthorized access, and unlawful interference with website functions are prohibited.

9. INTELLECTUAL PROPERTY

Original website text, images, photographs, designs, graphics, branding, and other protected material belong to their respective rights holders.

Unauthorized commercial reproduction or redistribution is prohibited.

10. THIRD-PARTY SERVICES

Our online store may use Shopify, payment processors, fulfillment partners, delivery carriers, and customer support services.

Separate provider terms may apply without limiting mandatory consumer protections.

11. WEBSITE AVAILABILITY

We make reasonable efforts to maintain a secure and functioning website.

Temporary technical difficulties, maintenance, or service interruptions may occur.

12. LIABILITY

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or other rights and liabilities that cannot legally be excluded.

Any additional limitations apply only where permitted by applicable law.

13. GOVERNING LAW AND DISPUTES

Applicable governing law and jurisdiction depend on the verified legal identity and location of the actual contracting seller.

Mandatory consumer protections, including those available to UK customers, remain unaffected.

14. CHANGES TO THESE TERMS

We may revise these terms when our operations or legal obligations change.

Updates will not retroactively remove rights arising from completed purchases.

15. CONTACT

Store Name: lenavero
Website: https://lenavero.shop
Customer Service Email: nicapughnolardz@outlook.com

PUBLICATION CHECK: Add the verified legal name and authorized physical business address of the actual contracting seller before publication.