Refund policy

RETURN AND REFUND POLICY
Last Updated: November 9, 2026

Thank you for shopping at lenavero. This Return and Refund Policy explains how customers can request returns, refunds, exchanges, and order cancellations for purchases made at https://lenavero.shop.

1. 30-DAY RETURN WINDOW

We provide a voluntary 30-calendar-day return period beginning on the date your order is delivered.

If you change your mind about a purchase, you may request an eligible return during this period. Products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original packaging and accessories where reasonably possible.

These conditions do not restrict mandatory rights relating to damaged, defective, or incorrectly described goods.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.

To begin the process, email nicapughnolardz@outlook.com with your order number, the relevant items, and a brief description of your request.

Our customer service team will provide an authorized return destination and a prepaid return shipping label or another appropriate return arrangement at our expense.

Please do not send merchandise to an address that has not been confirmed by customer support. The authorized return center may differ from the business correspondence address.

3. HOW TO RETURN AN ITEM

Step 1: Contact customer support within the applicable return period.
Step 2: Provide your order number and product details.
Step 3: Follow the authorized return instructions provided by our team.
Step 4: Keep proof of return shipment until your request is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or different from what you purchased, contact us as soon as reasonably possible.

Please provide your order number, a description of the problem, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Mandatory legal remedies are not subject to our ordinary change-of-mind return conditions.

5. REFUND PROCESSING

After receiving returned merchandise or sufficient evidence that it has been returned, we will assess the request and issue any approved refund to the original payment method.

The refunded amount typically appears in your account within 3–7 business days after we issue the refund, depending on your bank or payment service provider.

We will meet applicable statutory deadlines for issuing refunds. The estimated banking processing period does not extend those legal deadlines.

6. EXCHANGES

Exchanges are subject to product availability. Contact customer support before returning an item for an exchange.

If the requested replacement is unavailable, an eligible return and separate purchase may be arranged.

7. ORDER CANCELLATIONS

If you wish to cancel your order, email us promptly.

We will attempt to cancel orders before dispatch. If an order has already shipped, the applicable returns process may be used. Mandatory cancellation rights remain unaffected.

8. SHIPPING COSTS AND TAXES

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For orders with merchandise subtotals of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving online purchases of goods to notify the seller of cancellation without giving a reason, followed by another 14 days after notification to return the goods.

Qualifying refunds, including standard outbound delivery charges where required by law, will be issued within the applicable statutory deadlines.

Specific legal exceptions may apply to certain products, including some personalized items and opened, sealed hygiene-sensitive goods.

Our voluntary 30-day free return service does not reduce mandatory consumer rights.

10. CONTACT INFORMATION

Store Name: lenavero
Website: https://lenavero.shop
Customer Service Email: nicapughnolardz@outlook.com

Please obtain authorized return instructions before mailing merchandise.